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Designer Process and Ordering Guide

  • Price lists are available under the Pricing section of the Member Portal.

    • Upholstery vendors: 50% off retail

    • All other vendors: Designer price list less 5%

    Please refer to the current vendor price list for specific details. Go to the Pricing Section of the Member Portal.

  • To request a formal estimate, please email order@southshoredesigncenter.com and include the following information:

    • Project name

    • Vendor

    • Item number

    • Quantity

    • Fabric

    • Finish

    • Receiver

    Incomplete requests may delay processing.

  • Yardage Requirements

    Unless otherwise specified, COM amounts listed on price sheets are for plain fabric only.

    • Any fabric with a repeat must be quoted by us.

    • This is custom upholstery. Occasionally, additional yardage may be required beyond the original estimate.

    COM Forms & Ship-To Address

    A draft COM form will be included with your invoice email prior to payment.

    COM forms are also available under the Forms tab in the Member Portal. The ship-to address is listed directly on the COM form.

    Important: Your PO number on the COM form must match your invoice number. Reference this same number on your fabric order.

    COM Side Mark / Tag Format

    Please label all COM as follows: SSDC / Invoice Number / Designer Name / Client Name

  • You will receive an invoice with a secure payment link.

    • Payment in full is required before orders are processed

    • ACH payments: No additional charge

    • We do not accept checks

    Please review invoices carefully. We order exactly what appears on the invoice. Do not mail payments or COM forms.

  • Most products must ship to a receiver.

    • Quotes include shipping to your receiver only.

    • Designers are responsible for all additional receiver-related fees and charges.

  • Once payment is received our team manages your order from start to finish and keeps you updated throughout the process. All updates are available in the Orders Portal.

    The Orders Portal includes:

    • Estimated ship dates

    • Order acknowledgments

    • Invoices

    • Status updates

    The Orders Portal can be accessed:

    • From the first page of the Member Portal

    • From any invoice or estimate (link located in the top right corner)

    You may be prompted to log in or enter an access code.

  • After your order is processed, you will receive an acknowledgment via email. Acknowledgments are also available in the Orders Portal. Please review carefully. The acknowledgment reflects exactly what will be ordered. Note: Acknowledgments may take several days to arrive.

  • To order fabric swatches, email samples@southshoredesigncenter.com

    • Most vendors offer complimentary swatches

    • Some vendors charge a nominal fee

    • Larger fabric swatches typically range from $5–$10 each

    • Full wood finish sample sets are available for a fee

    To order Lee Industries fabric samples directly, visit:
    https://www.leeindustries.com/Fabric-Cart

  • To submit a claim:

    • Complete the Claim Form located under the Forms section.

    • Our claims department will contact you and manage the process until resolution.

    Please note:
    Made Goods requires claims to be submitted within 52 days of delivery to the receiver. Email claims@southshoredesigncenter.com with any questions.